Frequently asked questions

Why do businesses need Ravenna?

Business are not purchasing legal services well. They’re missing opportunities to manage the risk of legal problems proactively because they think it will save themselves money and time. And they’re missing opportunities to explore how legal advice could make their business more successful.  In short, the problem is there is no simple way for businesses to compare the information about legal service providers. Ravenna helps to solve this problem.

What’s our ethos?

We think a good choice of business lawyer requires expertise. It requires an understanding of the best ways to compare lawyers. It also requires experience in what success looks like -  in different types of business and at different stages of their development.

How do we help businesses find the right lawyer?

We have helped to solve this problem by assembling information about a range of law firms and a team of senior advisors, who are not all lawyers but are all experts in business. Businesses can contact us to get our help with finding the right lawyer. It’s as simple as that.

What’s special about Ravenna’s advisors?

We work hard to provide advisors who are a trusted source of expertise. We use industry experience and access to our “at a glance” data to underpin any suggestions we make. 

We consider the bigger picture. We take a ‘whole market’ view, taking into account not only what you need now but your ongoing requirements and the different ways this can be supported. 

We reduce the paperwork. The Ravenna approach is to reduce your stress and make things easier… both to understand and to action.  

And we’re on your side. We’re committed to helping you get the legal support you need in the way you need it… and we take that objective personally, working hard to provide the best recommendations so you can find the best lawyers for your business. 

How does Ravenna work?

Accessing a Ravenna advisor to get suggestions for the right legal advice for your business is simple. Just click here to book your free 30-minute consultation. You can choose a time that works for you. You’ll then receive an email confirming your appointment and this will contain a link to MS Teams, which is where your appointment will take place. You’ll also receive a reminder email, nearer the time, so don’t worry if you forget where you put the first email. 

Either during the appointment or after your appointment your advisor will provide their suggestions of law firms and these will be based on your consultation, needs and their experience. 

Oh… and don’t worry… if you don’t want to use MS Teams we can also do the consultation via telephone. Just let us know when you book your appointment.

Who do we work with?

This one is really simple. We work with businesses requiring help with any area of business law. This means things like commercial, company, corporate, contract, financial, franchise, commercial property and employment law advice.

Who don’t we work with?

We don’t work on private - or individual - client advice. So, if it concerns your business, we can help, but we can’t help with things like personal disputes and litigation, personal employment law disputes, personal injury, clinical negligence, divorce, immigration or residential property matters.

What areas of law can we help with?

Literally anything that might involve your business. The most usual things people come to Ravenna for help with is finding the right lawyer for is employment law, commercial contracts, setting up or restructuring a business, commercial property (including commercial landlord and tenant matters), buying/selling/financing your business, setting up and running franchises and protecting intellectual property (such as trademarks and copyrights).

What types of lawyers do we suggest?

This depends on what you need. In many cases we’ll suggest a solicitor - and provide our suggestions on the best law firms for your area of law. But sometimes it will be appropriate to suggest you talk to a different professional, such as an accountant, a paralegal, a legal executive - or even go directly to a barrister. We’ll always explain why we’re suggesting what we do, so you can see how we’ve got to the recommendations we make.

How much does Ravenna cost?

At the moment there are no charges for your 30-minute consultation and to get suggestions from Ravenna.

How do I book an appointment?

Accessing a Ravenna advisor to get suggestions for the right legal advice for your business is simple. Just click here to book your free 30-minute consultation. You can choose a time that works for you. We’ll email you to confirm your appointment and how you will meet with your Ravenna advisor.

How does my appointment take place?

Once you’ve booked your appointment you’ll receive an email from us to confirm the details, including a link to your MS Teams appointment. Although most of our appointments are done using MS Teams, we can also hold your appointment via telephone or Zoom. Just let us know when you book your appointment and/or by replying to the confirmation email.

How will my advisor provide their advice?

In your appointment we’ll talk through the options and learn about what you’re looking for. If appropriate, after your appointment, we’ll send an email containing our suggestions. 

If you need a lawyer, we will suggest at least two firms with the right experience but we won’t make any formal introductions. You can then look up the firms and decide which is best for your business.

And just so you’re clear, although we will suggest at least two law firms that we think are a good fit for your business, Ravenna isn’t a law firm so we won’t give you any legal advice.

How can I contact my advisor?

You can contact Ravenna at any point by emailing hello@ravenna.co.uk or replying to one of our emails.

Are there any things Ravenna won’t advise on?

We don’t work on private - or individual - client advice. So, if it concerns your business, we can help, but we can’t help with things like personal disputes and litigation, personal employment law disputes, personal injury, clinical negligence, divorce, immigration or residential property matters.

And Ravenna isn’t a law firm so we won’t give you any legal advice.

What happens if I need to speak to my advisor again? How can I contact them?

You can contact Ravenna at any point by emailing hello@ravenna.co.uk or replying to one of our emails. After your appointment you will receive an email from your advisor directly, and can also reply to this.

Can I book a second appointment?

As Ravenna is currently a free-of-charge service it has been designed to follow a simple, one-appointment format. Once you receive our suggestions via email, however, if you have further questions or want to speak to your advisor again, you can reply to that email and they’ll be able to help you directly.  You are free to book a follow up appointment but we cannot guarantee that you will speak to the same advisor.

Is Ravenna really able to provide neutral advice?

We aren’t paid any commission and you won’t be under any pressure to work with any law firms we put forward. We work hard to provide suggestions that are neutrally selected and based on our experience and expertise. Ravenna is part of the Russell-Cooke group, and Russell-Cooke LLP is a full service law firm, but your advisor isn’t incentivised or obliged to put Russell-Cooke forward. If they do suggest Russell-Cooke, they’ll give you two alternative options to consider alongside Russell-Cooke and it’s entirely up to you who you choose to contact (you can read more about this in our Ts&Cs). 

Is Ravenna confidential?

Your call with Ravenna will be recorded, but only for our own training and so we can monitor our work. 

What you tell your advisor about your business and your legal issues during the consultation is confidential. We’ll only use the information you tell us to help shortlist the right law firms for your business.  We may use your data in an anonymised form in order to review and improve our service.

We also use cookies on our website. There’s more in our privacy notice about how we use your data.